Support
Find answers to common questions about your account, messaging, and staying safe on Mullet Maters.
How do I delete my account?
Profile → Settings → Delete Account.
*Please note deleting the Mullet Maters app on your phone does not in itself result in the deletion of your account data from the Mullet Maters database.
Can I recover a deleted account?
No. Account deletion is permanent.
Do I need to have a mullet to use Mullet Maters?
No, why do you ask?
I'm not receiving a verification code. What should I do?
Make sure the phone number and country code are correct, the device has cellular service, and SMS messages can be received normally. Wait a few minutes before requesting another code, and avoid repeatedly requesting codes in a short period of time. Restarting the device or toggling Airplane Mode may also help with temporary carrier issues. If the code still doesn't arrive, contact support at support@mulletmaters.app ↗.
I have a new phone number. How do I move my account to it?
Mullet Maters does not currently support changing the phone number associated with an account. If possible, delete the existing account while you still have access to it, then create a new account using the new phone number.
Unfortunately, this means losing existing likes, matches, conversations, and messages. Sorry for any inconvenience.
I no longer have access to the phone number I used to sign up. What should I do?
If you're still signed in to Mullet Maters on a device, you can delete the existing before creating a new one. If you've been signed out and no longer have access to the registered phone number, Mullet Maters cannot currently restore access to the account. Contact support (support@mulletmaters.app ↗) if you need help with the existing account.
Someone is making me uncomfortable or behaving inappropriately. What should I do?
You can block or report another user at any time from their profile or from a conversation with them. Blocking prevents further contact through Mullet Maters. Reports are reviewed by Mullet Maters and help identify and remove bad actors from Mullet Maters.
If you believe you are in immediate danger, contact local emergency services.
How do I block or report someone?
Blocking and reporting options are available from a person's full profile or from an existing conversation. Tap the ••• button at the top of either screen and select Block or Report, then follow the instructions on screen.
These options can also be found at the bottom of a person's full profile.
Can I temporarily pause my account so that my profile is not visible to new people?
Yes, go to Profile → Settings → Pause Profile. This will ensure that your profile is no longer shown to others within the Discovery Feed.
My account has been banned. What can I do?
To appeal a ban, email support@mulletmaters.app ↗ and include enough information for Mullet Maters to identify the affected account. Support may request additional information if necessary.
I'm going on a date. What should I know or do beforehand?
Meet in a public place, tell someone you trust where you're going and who you're meeting, and arrange your own transportation to and from the date. You can also use Share My Date Plans to share details about an upcoming date with Mullet Maters and then send the meetup plan someone you trust.
Most importantly, trust your instincts. If something doesn't feel right, it's okay to leave, cancel, block someone, or report them.
If you're seeking further guidance on meeting people safely online and in person, the Online Dating & Discovery Association (ODDA) publishes additional safety resources here.
How do I cancel my subscription?
Wait, how did you start a subscription in the first place on an app that does not accept financial payment from its users?
Where can I learn more about how Mullet Maters works?
Still stuck?
Email support@mulletmaters.app ↗.